REFUNDS PROCESS(3 STEPS ONLY):
  1. Contact US via support@zsneakerheadzs.com
  2. Ship the unused item to the address which we will send you after you contact with us.
  3. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refund processing depends on your bank and usually takes 5-10 working days.
RETURNS POLICY:

Our policy lasts 45 days. If 45 days have gone by since the purchase time, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Shipping costs are non-refundable.

Our company is not liable for the cost of returning goods. You will be responsible for paying for your own shipping costs for returning your item. Returns that are damaged, soiled, altered, or that don’t come with your ordering information inside the package will not be accepted.

LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@zsneakerheadzs.com.

DAMAGED PRODUCT GUARANTEE:

We pride ourselves in providing only the best service for our customers. Please send us pictures or video of the item to support@zsneakerheadzs.com to forward the information to Quality Control to help prevent such situation in the future. We will arrange a reshipment of new item to you as soon as we receive a proof showing damaged product.

ORDER CANCELLATION:

Cancellation requests after 24 hours will be subject to $15 administration fee, whether or not your order has been shipped. The orders that have been shipped cannot be canceled under any circumstances. You will be responsible for return shipping charges.

MISDELIVERED PACKAGES:

Packages that are shipped to a different or wrong address due to an incorrect address being provided at checkout are not eligible for a refund of any kind. We may attempt to contact you if we believe that the address you provided may be incomplete or invalid, however it is your responsibility to provide an accurate address to avoid complications.